- April 13, 2006I'm barely a third of the way through this book and already want to recommend it. Don't wait for me…
- April 11, 2006I saw a commercial last night on TV. A guy was pasting up billboards of women dressed in swanky clothes.…
- April 7, 2006You've heard that before right? Well, it's not always so easy. I think one thing that sets big companies apart…
- April 4, 2006When work is physical you need time & motion studies. Frederick Taylor pioneered this around 1900. He found out, for…
- March 29, 2006Not all your customers are good to have. Some are great. Some actually cost you money. Some are just so-so.…
- March 28, 2006While we're on the subject of customer service, let me tell you about my BBQ grill. I got my first…
- March 20, 2006The war analogy doesn't work because business is not a zero sum game. A great business makes the pie bigger…
- March 14, 2006What do you call a person who speaks two languages? Bi-lingual. What do you call a person who speaks three…
- March 10, 2006Most people don't think - they just think they think. Here are some interesting ideas about how decisions are made.…
- March 8, 2006I actually believe most small companies have too few meetings. As a result effort is wasted, ideas aren't shared, mistakes…